Return and Exchange Policy
1. Return Conditions:
1.1. Our international customers can return the products within 30 days from the date of delivery.
1.2. The returned products must be unused, with tags still attached, and in their original packaging.
1.3. To initiate a return, you must fill out the return form and contact us.
2. Exchange Conditions:
2.1. Exchange requests are accepted for unused products with tags still attached and in their original packaging.
2.2. The products you want to exchange must be in stock.
2.3. You can submit your exchange requests by filling out the exchange form.
3. Return and Exchange Process:
3.1. Our customer service team will contact you upon receiving your return or exchange request and provide necessary instructions.
3.2. After inspecting the returned items, the refund amount will be processed according to your original payment method.
3.3. For exchange requests, your new item will be shipped to you as soon as possible.
4. Shipping Fees:
4.1. Shipping fees for returned or exchanged items are the responsibility of the customer.
4.2. In the case of faulty or defective products, shipping fees will be covered by us.
5. Contact:
5.1. For return and exchange requests, please contact our customer service team at destek@siniste.com or call our customer service hotline.